What should a chiropractic assistant do if a patient expresses concerns about their treatment?

When a patient expresses concerns about their treatment, it is essential for the chiropractic assistant to prioritize addressing those concerns in a respectful and informative manner. The most appropriate action is to provide a detailed explanation of the treatment plan. This approach helps to alleviate any anxieties the patient may have and promotes trust in the care they are receiving.

Providing a clear explanation supports the patient’s understanding of the treatment process and the rationale behind it, which can enhance their comfort level and compliance with the treatment. Effective communication between the chiropractic assistant and the patient not only helps in the management of the patient’s concerns but also strengthens the patient-provider relationship.

While the option to refer the patient directly to the chiropractor could be seen as appropriate in some scenarios, it is best practice for the chiropractic assistant to first engage with the patient to clarify their concerns and provide initial reassurances. This allows for a smoother referral process if necessary and ensures patients feel heard and valued in the healthcare setting.